FAQS
Ordering from Next Level Apparel
How do I get a catalog and price list?
Catalog:
Email - sales@nextlevelapparel.com or call (310) 631-4955. You can also view our catalog online, here. If you have any additional questions, Contact Us.
Price List:
If you have already created an account online you may sign in using your user name and password to retrieve the price list. Additional questions:
Contact Us
Price List
Are there minimums?
Yes. The minimum quantity per style/size is one full case - the quantity per case with vary per style or size.
The minimum cases per order is 5 cases per order.
Feel free to contact a customer sales representative or visit our distributors network for all sample queries.
How do I set-up a wholesale account?
Please go to CREATE AN ACCOUNT and fill out the application. Fill out the form completely and submit online. You may also fax to 310.631.6097. You will receive an email from us when your account is approved.
How do I place an order?
We take orders via the website, fax, email, or in our showroom. For an online order form and more detailed information please visit:
How to Order
What payment methods are available?
Credit Card: Visa, MasterCard, American Express or Discover.
Net Terms: Upon Factor approval (CIT or Sterling National Bank)
Bank Wire Transfer: Contact Customer Service for banking information.
What are your shipping methods?
We ship via FedEx or UPS. Will Call services are also available. All shipments are EXW. Customer is responsible for any freight costs.
What is your return policy?
All return or exchange requests must be made within 14 days after the receiving date and will be subject to a 15% restocking fee. We do not accept any returns or exchanges on sample orders. Printed, washed, re-labeled or decorated merchandise cannot be returned. Please inspect all goods before printing or decorating. A Return Merchandise Authorization (RMA) number must accompany all returns. Customer is responsible for any return freight costs. Unauthorized returns will be refused and sent back at the customer's expense. Return & Exchanges Contact customer service for more details.
Contact Us
Products
Can I order custom colors and sizes?
Please review our extensive line of styles and colors. View Color Card. Please contact our sales department should you have additional questions.
Where are Next Level Apparel products made?
We are currently manufacturing in multiple countries.
Are your garments PFD?
Unless specifically designated as PFD/PFGD, our garments are manufactured using poly/cotton threads and are not intended for garment dye.
What is an RN Number?
An RN Number identifies that the shirt is a Next Level Apparel brand. It does not identify the style. All of our shirts have the same RN Number.